The International Center for Enterprise Engagement was specifically created to address the fact that no international body has the knowledge or authority to officially sanction ISO 30414 human capital, ISO 10018 people engagement or most other ISO human capital standards but the people who created the standards.
ICEE’s founders, senior management and advisors were involved with the creation and application of ISO human capital standards;and have the fundamental knowledge of the standards, their application in business, and a dedication to their productive and ethical application as a roadmap to optimized performance through people.
ICEE and its ISO certification affilate 4C Group in Germany and its Board member Dr. Heiko Mauterer are the first organizations to help organizations create and receive independent certification for ISO 30414 conforming human capital reports. Since the same organization that creates or guides a human capital report cannot be its auditor, the two organizations work cooperatively at arms length.
Organizations that are more concerned with the appearance of compliance than the true return-on-investment of the pricess in terms of performance and engagement often ask by which international organization ICEE has the authority to issue an ICEE ISO certification. The answer is there is no international organization in the US that sanctions certifiers of ISO human capital standards and, if there were, they would have to hire the creators of the standards to certify practitioners.
The founders of ICEE and the senior advisors who manage the issuance of the ICEE logoed standards have extensive management experience in the creation of human capital standards and in many areas of business and a dedication to their proper application.
Our primary focus is to ensure that ISO human capital standards achieve at least the same level of respect as ISO 9001 quality standards in that:
- Organizations interested in a strategic approach to people management can find experienced professionals able to apply a global standard to performance improvement.
- Public or other companies that seek to have human capital reporting statements verified for the purpose of demonstrating transparency while at the same time withholding competitive information can find organizations with the objectivity and ethical standing necessary to withstand scrutiny.
- The organization that advises clients on the development of ISO conforming standards cannot be the same that conducts the audit or harbor other conflicts.
- ICEE requires individual recipients of its ISO certification to have at least five years of verified management experience in some area of people management, even though this is not a requirement of ISO.
We adhere to the proper use of ISO intellectual property by insisting that every applicant purchase the standard directly from ISO. ICEE’s logos do not pretend to mimic the Geneva, Switz. organization’s logo, as is the practice in ISO 9001 and other standards. The original ISO logo can be used only by the not-for-profit entity in Geneva, which does not provide any certifications or oversight of certifications.
Dr. Heiko Mauterer, Senior Advisor, Certifications Oversight
Dr. Mauterer’s primary role is to help maintain the integrity of the ICEE ISO certification through oversight. In addition to serving on the ISO working group that created the ISO 30414 standards, Dr. Mauterer has demonstrated a decades-long commitment to creating value across the organization.
He has 20 years of professional strategic and project management experience in the areas of human resources, banking, compliance, and as well as the application and audits of ISO 30414 certifications. He currently is a board member and Senior Partner for 4C Group AG, a management consultant in people management that is the first company in Germany to offer ISO 30414 certifications. Dr. Mauterer and the 4C group audited the human capital statements of Deutsche Bank in 2020 for conformity with ISO standards.
In addition to his senior posts at 4C Group, he has held senior management positions for KIWI Financial Living AG and Deutsche Bank. He holds degrees from the Technische Universität Berlin and Karlsruhe Institute of Technology (KIT).
Bruce Bolger, Senior Advisor, Certifications Oversight
Bruce Bolger shares Dr. Mauterer’s commitment to ensuring the integrity of the ISO standards. He is President of the Enterprise Engagement Alliance at TheEEA.org, an outreach organization focusing on the development of a formal field to help organizations achieve results through the proactive involvement of all stakeholders. He is an early advocate of Stakeholder Capitalism principles. EEA is publisher of ESM (Engagement Strategies Media) at EnterpriseEngagement.org, which provides ongoing coverage of this new field, and of RRN at RewardsRecognitionNetwork.com. Bolger has over 25 years of management experience in rewards, recognition, and engagement. He was a co-founder of the Forum for People Performance Management and Measurement, a not-for-profit research organization affiliated with Integrated Marketing Communications department in the Medill School of Journalism at Northwestern University that was dedicated to conducting research in the area of business motivation and engagement until 2010.
Bolger developed a formal curriculum for the development of return-on-investment-based incentive programs in the late 1990s, which is still in use today, as well as the first formal curriculum for Enterprise Engagement in 2009, which provides a tactical implementation process for Stakeholder Capitalism human capital principles. He proposed the first employee engagement standards to the International Organization for Standardization and was involved in their development for two years, and was involved with the development of the education and certification program for ISO 30414 human capital reporting and ISO 10017 people engagement standards along with three former ISO committee members.
Bolger is author of “Enterprise Engagement for CE0s: The Little Blue Book for People-Centric Capitalists” and co-author of “Enterprise Engagement: The Roadmap.”