Founded by the Enterprise Engagement Alliance at

ICEE Services


As the certification affiliate of the Enterprise Engagement Alliance education, outreach, and advisory services, ICEE offers a variety of services to help organizations profit from a strategic and systematic approach to engaging all stakeholders to help achieve organizational goals. ICEE is the only organization in the world to offer a complete learning and certification program for five new ISO human capital standards:

  • ISO 10018 quality people management
  • ISO 10667 assessment services delivery
  • ISO 30401 knowledge management
  • ISO 30409 workforce planning, and
  • ISO 30414 guidelines for internal and external capital reporting.

ICEE was created by the founders of the ISO working group that created the human resources standards and contributed to the ISO 10018 quality people management standard.

Access Free Networking, Information, Resources Through the Enterprise Engagement Advisory Network
Join the free Enterprise Engagement Advisory Network to gain access to how-to and reference resources and access to discounts or referral fees from Enterprise Engagement and related solution providers. The EEA network is specifically designed for engagement solution providers and related professionals who are dedicated to helping organizations achieve goals and create better experiences through a more strategic and systematic approach human capital management and who need access to resources and expertise in all areas of human capital management, from executive coaching, recruitment, assessment, communications, and learning to job design, diversity, innovation, rewards and recognition, loyalty, and analytics.

Multiple Self-Learning and Webinar Learning Opportunities
To learn about the field, take advantage of the 120-page Enterprise Engagement for CEOs or the more comprehensive 330-page Enterprise Engagement: The Roadmap 5th Edition books and the comprehensive Enterprise Engagement primer you’ll receive as an Enterprise Engagement Adivisors Network, Professional, or Corporate Member. Or, attend monthly courses comprised of three one-hour pre-scheduled webinars. ICEE has developed the only education platform to support all the new ISO human capital standards, including ISO 10018 quality people management, ISO 30414 human capital management reporting, ISO 30401 knowledge management, and ISO 30409 workforce management.

Become an Enterprise Engagement Alliance Professional or Corporate Member for Education and Certification
Become a professional or corporate member of the Enterprise Engagement Alliance to demonstrate your organization’s commitment to this new field; access to training and Enterprise Engagement and ISO 10018 and four other human resources certifications, and to market your certifications when achieved. Professional certifications are good for five years; organizational and technology certifications, for three years.

ISO Annex SL and 10018 Quality People Management Audits and Certifications–for those organizations seeking to demonstrate their strategic commitment to all their stakeholders.

Human Capital Standards–to ensure that your human resources and broader human capital processes are up to date with effective practices, ISO has issued four new Human Resources standards for which ICEE is the only organization to provide audits and certifications, including:

  • ISO 10018, quality people management
  • ISO 10667, assessment services delivery
  • ISO 30401 knowledge management
  • ISO 30409 workforce planning, and
  • ISO 30414 guidelines for internal and external capital reporting.

Healthcare Advisory Services–a practice specifically designed to help healthcare and hospitality firms develop a roadmap for enhancing performance through people by applying a systematic, enterprise-wide framework embodied in ISO standards.

ISO Registrar Development and Support–ICEE is developing a network of ISO registrars and solution providers seeking to bring the benefits of Annex SL, ISO 10018 and other ISO human resources certifications to their clients. In partnership with the Enterprise Engagement Alliance, registrars, consultants, and solution providers can profit from a complete training and business development platform to educate their clients about the importance of Annex SL, ISO 10018 and other HR standards..

  • To learn about the field of Enterprise Engagement and ISO 10018 quality people management standards, go to
  • For access to complete information on the field, go to ESM at