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What’s Involved

Organizations seeking ISO 10018 certification will have to demonstrate a strategic, ongoing and measurable commitment to maximizing organizational results across the enterprise. Solution providers seeking ISO 10018 certification as auditors, certifiers, or developers need to demonstrate during on-premises or face-to-face meetings the capability to provide those services. In most cases, organizations can demonstrate compliance through disclosure of written business plans and demonstration of ongoing practices related to those plans and the measurement systems applied, based both on an on-site visit and subsequent analysis.  Depending on the type of certification, solution providers demonstrate in face-to-face meetings their ability to provide an objective audit or certification or, as developers, to offer a comprehensive, measurable result.

Note that certifications are good for three years and then must be renewed through an abbreviated process. Certifications are performed by senior consultants employed by the International Center for Enterprise Engagement, including its co-founders Ronald McKinley and Bruce Bolger; Lee S. Webster (ICEE Director of Standards), and Allan Schweyer, Enterprise Engagement Alliance Curriculum Director.

ICEE charges fees for the audit and certification process based on the organizations’s number of employees. There is a separate charge for use of the ISO 10018 logo for those who earn certification. There is only one charge for use of the logo, even for organizations with multlple certifications.