Founded by the Enterprise Engagement Alliance at


Organizational leaders, practitioners, and solution providers can learn about a new strategic and systematic approach to engaging all stakeholders and benefit from five new practical ISO standards and certifications to improve organizational performance and create better experiences for all stakeholders:

  • ISO 30414 guidelines to enhance the benefits of internal external capital reporting
  • ISO 10018 to improve quality people management
  • ISO 10667 to enhance assessment services delivery
  • ISO 30401 to better manage knowledge in your organization
  • ISO 30409 for more efficient workforce planning.

Each standard offers a clear return-on-investment benefit to professionals and organizations based on more efficient and measurable processes for managing people and addressing their needs for the benefit of all. These standards apply the same principles that ISO 9001 quality management standards applied to transform manufacturing throughout the world: the application of a CEO-led proactive, strategic, and systematic approach rather than the typical ad hoc, reactive approach.

ICEE provides learning and support through:

  • Books, decks, and manuals for each standard written or overseen by the people who led the creation of the standards.
  • Four-session webinar courses held throughout the year.
  • Regional ISO training bootcamps, click here for schedule and registration.
  • Access to experts to get answers to questions.

How to Obtain Professional Certifications

  • Each standard and certification requires participation in the introductory webinar class, held monthly.
  • The candidate must purchase the ISO 30414 or ISO 10018 standard from ISO, or other applicable standard and read it thoroughly.
  • Certified and ISO Practitioner designations are based on an 80% or better score on a multiple-choice test, as well as completion of a written case study demonstrating the ability to apply the standard to an actual situation, and a 60 minute video webinar with an examiner that is recorded.
  • In addition to the above requirements, ISO professional certifications are predicated on having at least three years of management or auditing experience; as well as an 80% or better score on a multiple choice exam on the standard and its application. A Certified Practitioner designation is provided from the ICEE for those lacking the necessary professional qualifications.
  • Provisional ISO certification is provided until an individual has conducted his or her first audit under the supervision of an ICEE examiner.
  • Employer and solution provider audits are based on a complete documentation review and site visits.

For more details on the standards process, contact:
Bruce Bolger, 914-591-7600, ext. 230;

Learning and Support for All

Wikipedia Overview. A concise overview of the field first published in 2009.


You can learn about the field through an abbreviated short book for CEOs and a full textbook with complete details.

Enterprise Engagement for CEOs
A 120-page introduction to Enterprise Engagement that includes all the general information necessary for a CEO and executive team or consultants to understand the basic principles of the field and to pass the Certified Engagement Practitioner one-half hour video webinar exam.
Cost: $15.99 for non-members; one copy free to members

Enterprise Engagement: The Roadmap 5th Edition
A 330-page textbook that provides everything a professional and organization needs to implement an ISO-10018 compliant Enterprise Engagement process. If you buy this book, you probably don’t need Enterprise Engagement for CEOs unless you want a shorter version to share with executives or colleagues.
Cost: Free for corporate members; $36 on and other online book stores.

ESM (Engagement Strategies Media) at Regularly updated news, profiles, research reports, on all aspects of engagement across the enterprise. A resource center and marketplace of end-users and engagement solutions providers seeking practical solutions in all areas of engagement, including strategic planning; branding and corporate responsibility strategies; culture design and implementation; recruitment and coaching; communications; job design; learning; diversity and collaboration, innovation, loyalty, rewards and recognition and analytics. Includes a library of information resources.

ISO Human Capital Webinar Training: One hour introductory webinars free for all but required for ISO professional certification applicants. These provide an introduction to to ISO 30414 human capital reporting and ISO 10018 quality people management standards and required preparation for certification. Click here for information, including a schedule, and registration.

Members-Only Learning and Resources

Monthly One-Hour Free Webinar Courses for Preparation

Professional certification webinars are held monthly and backed up by three or four additional recorded webinars that are provided to paid applications for preparation. The introductory live webinar is free for all and mandatory for ISO certification applicants. Standards education and certification preparation currently include:

  • ISO 30414 Guidelines for Internal and External Human Capital Reporting.
  • ISO 10018 Quality People Management

Coming soon, education programs for:

  • ISO 30401 Knowledge Management
  • ISO 10667 Assessment Services Delivery
  • ISO 30409 Workforce Planning

ISO Standards Education Topics include:

  • Introduction to Human Capital Management and the concept of Enterprise Engagement; i.e., addressing the interests of all stakeholders.
  • What are ISO standards and what do they have to do with people management.
  • The economic and related benefits of ISO standards.
  • A quick review of the ISO human resources standards. Annex SL and what these have to do with people.
  • What is a Corporate Responsibility Report and why most companies will soon publish them.
  • Introduction to ISO human capital standards and the economic and experiential benefits.
  • How to sell senior management and CEOs on the benefits of standards.The specific requirements and guidelines of each standard.
  • How to conduct an audit.
  • How to write a business plan for the standard’s implementation.
  • How to implement an operating system to maintain standards implementation.
  • How to conduct an audit.