Founded by the Enterprise Engagement Alliance at TheEEA.org.

Multiple Ways to Learn About Enterprise Engagement and Become Certified in Enterprise Engagement, ISO 10018 and Four New ISO HR Standards

Organizational leaders, practitioners, and solution providers can learn about a new strategic and systematic approach to engaging all stakeholders and benefit from five new ISO standards and certifications:

  • ISO 10018 to improve quality people management
  • ISO 10667 to enhance assessment services delivery
  • ISO 30401 to better manage knowledge in your organization
  • ISO 30409 for more efficient workforce planning, and
  • ISO 30414 guidelines for internal and external capital reporting.

Learning is provided through:

How to Obtain Certifications

  • Certified Practitioner designations are based on 30-minute video webinar exams with a senior ICEE examiner for the desired standard.
  • ISO professional certifications are based on a 60-minute video webinar exam and a written case study and audit of a ISO-compliant process for the desired certification.
  • Employer and solution provider audits are based on a complete documentation review and site visits.

For more details on the standards process, contact:

Bruce Bolger, 914-591-7600, ext. 230; Bolger@TheEEA.org.

Learning Opportunities for Members

Books

You can learn about the field through an abbreviated short book for CEOs and a full textbook with complete details.

Enterprise Engagement for CEOs
A 120-page introduction to Enterprise Engagement that includes all the general information necessary for a CEO and executive team or consultants to understand the basic principles of the field and to pass the Certified Engagement Practitioner one-half hour video webinar exam.
Cost: $15.99 for non-members; one copy free to members

Enterprise Engagement: The Roadmap 5th Edition
A 330-page textbook that provides everything a professional and organization needs to implement an ISO-10018 compliant Enterprise Engagement process. If you buy this book, you probably don’t need Enterprise Engagement for CEOs unless you want a shorter version to share with executives or colleagues.
Cost: Free for corporate members; $36 on Amazon.com and other online book stores.

Monthly One-Hour, Three-Class Webinar Courses for CEP and Quarterly for ISO 10018 Professional Training and Schedule for EEA Members

  • Certified Engagement Practitioner courses are held in three-class webinar courses 10 months a year on designated consecutive Tuesdays at 2:30 pm ET.
  • ISO 10018 Professional certification classes are held quarterly on three consecutive Thursdays.
  • Classes for Certified Practitioner designations in other ISO human resources standards will be announced shortly.

Scroll down for CEP and ISO 10018 Professional certification webinar subject details and schedules.

Click here to Join.

Certified Engagement Practitioner and Other Training Webinars
Ten months a year, a senior Enterprise Engagement Alliance consultant provides a three-session certification preparation webinar on designated consecutive Tuesdays at 2:30 pm Eastern time (scroll down for the schedule). An unlimited number of people can participate from each company provided they participate through a single meeting room/connection.

Certified Practitioner webinars will be announced shortly for the other ISO standards:

  • ISO 10667, assessment services delivery
  • ISO 30401 knowledge management
  • ISO 30409 workforce planning, and
  • ISO 30414 guidelines for internal and external capital reporting.

CEP Topics include:

  • Introduction to Enterprise Engagement, the framework, and definition
  • Introduction to ISO standards; ISO 10018 Quality People Management and HR standards
  • What is an ISO audit
  • What is a Sustainability Report
  • Brief history and background on the field
  • The economic justification
  • The challenges
  • What are the responsibilities of a Chief Engagement Officer
  • What are the return on investment metrics
  • How to sell senior management and CEOs
  • An overview of key tools of engagement and how they inter-relate
  • What is an Enterprise Engagement Business Plan and Operating System
Certified Engagement Practitioner 2019 Webinar Schedule

Class time: Three consecutive Tuesdays, 2:30 pm-3:30 pm Eastern, plus Q&A as needed.
Format: There are three sequential classes in each course.

  • July-August: July 23, July 30, Aug. 6
  • September: Sept. 10, Sept. 17, Sept. 24
  • October: Oct. 8, Oct. 15, Oct. 22
  • November: Nov. 5, Nov. 12, Nov. 19
ISO 10018 Professional Certification Webinars

Each quarter, a senior Enterprise Engagement Alliance consultant provides a three-session certification preparation webinar for the ISO 10018 Professional certification on designated consecutive Thursdays at 2:30 pm Eastern time. An unlimited number of people can participate from each company provided they participate through a single meeting room.

Professional ISO 10018 Certification Topics include:

  • Quick review of key CEP topics
  • What are ISO standards and what do they have to do with people
  • A quick review of all the ISO human resources standards
  • What specifically is Annex SL and what does it have to do with people
  • What is ISO 10018 Quality People Management certification
  • More details on an Enterprise Engagement Business Plan and Operating System
  • What is an ISO 10018 Quality People Management audit
  • What is required to pass an ISO 10018 Quality People Management audit
  • The economic justification for ISO 10018 Quality People Management Audits
  • The obstacles to success
  • The discovery processed needed to fully understand the engagement tactics being used and/or best suited to achieved organizational objectives
  • What specifically does an organization have to demonstrate and how to pass an ISO 10018 Quality People Management Audit
  • Under what circumstances can an organization market its ISO 10018 designation and how
  • How to sell senior management and CEOs
  • On overview of key tools of engagement and how they inter-relate
  • How to write an Enterprise Engagement Business Plan
  • How to implement an Enterprise Engagement Operating system
  • How to conduct an ISO 10018 audit.

ISO 10018 Professional Certification 2019 Webinar Schedule

Class time: Three consecutive Thursdays, 2:30 pm-3:30 pm Eastern, plus Q&A as needed.
Format: There are three sequential classes in each course.

  • Third Quarter 2019: Thursday Oct. 10, Oct. 17, Oct. 24
  • Fourth Quarter 2019: Thursday, Dec. 5, Dec. 12, Dec. 19