A New Alternative to Incentives, Rewards, and Recognition

Most organizations today are looking for ways to reduce costs and improve efficiency without sacrificing morale. Others are questioning why traditional employee and customer engagement strategies fail to produce measurable improvements in performance.

The answer lies in applying the same total quality management (TQM) principles that have transformed manufacturing for decades. When applied holistically, these practices build continuous improvement and engagement into the organization—and they make the process rewarding and even fun. Best of all, they can be tested easily and have been proven worldwide.

 Engage Everyone Through Proven TQM Processes

Want to get your organization or team energized? Use the same methods that work in TQM: gainsharing and involving all relevant stakeholders in improving the processes that support your purpose, goals, and objectives.

These design principles significantly increase the impact of any incentive, recognition, loyalty, safety, or engagement initiative by addressing what truly drives people in a measurable way.

What ICEE Provides

ICEE helps organizations—and solution providers—use effective program design and impact measurement either internally or on behalf of clients. This can include managed outsourcing to identify the most suitable technologies and partners based on organizational needs.

Our approach brings proven TQM processes into service industries and across employee groups to create a culture of continuous improvement in customer satisfaction, cost and process efficiency, innovation, and risk reduction. We offer program design, implementation, and impact metrics, including selecting rewards and technologies aligned with each company’s purpose and performance objectives.

This holistic method helps explain why employee engagement and customer satisfaction continue to lag, as indicated by research from Gallup and the American Customer Satisfaction Index.

TQM for People: Modern, Measurable, and Technology-Enabled

TQM for people provides a streamlined, technology-supported platform for stakeholders to contribute ideas that improve customer retention, reduce costs, enhance efficiency, mitigate risks, and create new sources of value—while being authentically recognized and rewarded.

At its core, TQM for people harmonizes interests across the organization by encouraging stakeholder voice, empowerment, and shared success.

These principles are captured in ISO 10018, the global standard for applying TQM to people management.

 The Process

 The approach is simple and well proven.

• Define the purpose, goals, objectives, and values of the organization, team, or initiative.
• Apply a holistic gainsharing model, giving everyone a meaningful stake in success.
• This process can be tested within a single team or division before scaling across the organization. It also enhances the effectiveness of incentive, recognition, loyalty, training, customer, and partner engagement programs across any stakeholder group.

A Turnkey Solution or Let Us Be Your Guide 

•  ICEE can design, implement, and measure the process while helping select the best technologies or outsourced partners as needed. We support alignment across communications, learning, idea submission and evaluation, gainsharing, rewards and recognition, metrics, and continuous improvement systems.
• All services follow transparent methodologies described in Enterprise Engagement: The Roadmap, 5th Edition, published by the Enterprise Engagement Alliance.
• Those who wish to master and implement these processes on their own and join the Enterprise Engagement Alliance academy.

 Why TQM for People Works

•  Purpose statements alone rarely change behavior. TQM for people makes purpose real by connecting what individuals do to organizational goals—and showing how they benefit when they contribute to success.

• It works because it provides both meaningful rewards and intrinsic motivation from fulfilling a mission. Organizations benefit from harmonizing interests toward shared purpose, goals, objectives, and values. 

Solution-Neutral by Design 

• ICEE is not built around selling a specific platform or product. We focus on identifying and addressing the root causes of stakeholder engagement challenges. Like leading consulting firms, we recommend solutions based solely on client needs and budget. Unlike many firms, we also support turnkey implementation.

Our transparent outsource management services include solutions in all areas of engagement:

• Enterprise engagement technology and total rewards solutions
• Surveys and feedback
• Communications platforms, including motivational events, web, social media
• Learning
• Rewards and recognition
• Human capital analytics

Impact Metrics 

ICEE uses statistical process controls long proven in total quality management to provide an unprecedented level of impact, causation, and correlation analytics to almost any type of engagement platform. Click here for more information