Founded by the Enterprise Engagement Alliance at TheEEA.org.

Profit From an Emerging New Field Supported by Investors, ISO Standards, Employees, and Customers

Professional Certifications for
Enterprise Engagement and ISO 10018

The International Center for Enterprise Engagement provides multiple types of certifications to help professionals learn and master the principles, economics, and implementation process for Enterprise Engagement, Annex SL and ISO 10018 quality people management principles; to learn how to create Human Capital Sustainability reports, and to become certified to conduct an ISO 10018 Quality People Management Certification for audit/certification or development purposes.

You must be a professional or corporate EEA member to obtain, maintain certifications, and use them on your business cards, web sites, and social media profiles. All professional certifications are good for five years provided you or your organization remains an EEA member in good standing.

Earn your EEA Certified Engagement Practitioner certification to demonstrate your basic knowledge of the field.

Earn your EEA Advanced Engagement Practitioner certification to prepare for becoming an auditor or developer of ISO 10018-compliant quality people management processes.

Earn your Professional ISO 10018 certification to conduct ISO 10018 Quality People Management audits for certification or to create ISO 10018-compliant Enterprise Engagement Operating Systems.

Types of Professional Certifications

These certifications are designed to prepare professionals for the different levels of expertise required for the application of Enterprise Engagement and ISO Annex SL and ISO 10018 Quality People Management standards and optional ISO 10018 professional certifications.

The certifications are achieved through a one-half hour recorded video web verbal test for the CEP and AEP and by an additional written exercise for the ISO 10018 provisional professional certification included with the AEP. (See details on preparation, requirements, and costs below.)

Certified Engaged Practitioner

This program establishes a basic understanding of the definition, economics, framework, and implementation process of Enterprise Engagement and ISO quality people management principles.

Who should be certified: Organizational practitioners; advanced account management and program designers; auditors or developers of ISO 10018 compliant Enterprise Engagement processes.

Preparation:
•  Read Enterprise Engagement for CEOs.
•  The Enterprise Engagement Primer that comes with free and paid membership.
•  Attend one of the monthly EEA certification three-class preparation webinars or live events (optional)

Requirements:
• Become an individual or professional member of the Enterprise Engagement Alliance
• Complete a 30-minute oral exam via recorded web meeting based on the content in Enterprise Engagement for CEOs.

The Advanced Engagement Practitioner/Provisional ISO 10018 Certification

This program confirms an understanding of how to create an Engagement Business Plan or Enterprise Engagement Operating System; create a Sustainability Report and conduct an ISO 10018 audit.
Who should be certified: Organizational practitioners; advanced account management and program designers; auditors or developers of ISO 10018 compliant Enterprise Engagement processes.

Preparation
• Earn the Certified Engagement Practitioner designation.
• Read Enterprise Engagement: The Roadmap 5th edition, and/or
• Attend one of the quarterly three-class preparation webinars or live classes (optional)

Requirements
• Complete a 30-minute oral exam via recorded web meeting that demonstrates a complete understanding of the principles of ISO 10018 quality people management standards, what to include in an Enterprise Engagement business plan or operating system, and what is needed to pass an ISO 10018 audit.
• Write a fictional or submit an actual Engagement Business plan or Engagement Operating System (under a non-disclosure agreement) and/ or submit a sample audit that demonstrates an understanding of the definition, structure, framework, implementation process, and measurement of an ISO 10018-compliant Enterprise Engagement process, as well as the means of auditing that plan. (There is a separate process for auditors than developers.)
• Become an individual or professional member of the Enterprise Engagement Alliance.

The ISO 10018 Professional Certification

This designation is required to conduct an ISO 10018 quality people management audit and is beneficial for developers seeking to help organizations implement compliant programs. (An organization can function either only as a developer or implementer for the same client, and there is a separate learning and certification track for auditors as opposed to developers.)
Who should receive ISO 10018 professional certification: Professionals who seek to conduct ISO 10018 audits or design and implement ISO 10018-compliant processes.
Provisional ISO 10018 status. This status is achieved along with the AEP and qualifies professionals to conduct ISO 10018 audits or develop ISO 10018-compliant engagement strategies.
Requirements. The professional has provided three professional recommendations and has completed the AEP certification and is ready to have his/her first program observed by an ICEE senior consultant.

Full ISO 10018 profession status. This enables an individual to conduct an ISO 10018 audit or to create an ISO-10018 compliant strategy.
Requirements. This is achieved when a professional has either completed an audit or developed a complete ISO 10018-compliant process for a specific organization that has been observed by an ICEE certified auditor or whose results can be fully documented and verified by the auditor.

Certification Costs

All certifications require either a professional or corporate annual membership in the Enterprise Engagement Alliance. Professionals need to maintain their memberships in order to use their certification in their marketing.

EEA Membership
$175 individual professional*(only the individual’s name will be used for EEA membership.)
$550 corporate**
Free for Academics. Must be employed as a professor at a licensed institution. Professors must join only if they wish to become certified, in which case they must join as an individual professional and pay the exam fee below.

Both include one-free introductory scheduled webinar course on Enterprise Engagement and 40% on all ICEE live training programs. (Click here for details on webinar education.)

*Includes one copy of Enterprise Engagement for CEOs and one free three-class scheduled webinar training and certification course.
**Includes one copy of Enterprise Engagement for CEOs and Enterprise Engagement: The Roadmap 5th Edition and 40% discount on three-class webinar training and certification programs, books, and live events.

Certified Engagement Practitioner Exam: $100 per exam; $50 per redo depending on results. Based on half-hour recorded web video exam by senior consultant.
Advanced Engagement Practitioner/Provisional ISO 10018 Certification Exam: $750, includes half hour recorded web video exam and review of 1,500 to 2,000 written report submitted by candidate by senior ICEE consultant.
ISO 10018 Professional Certification: $3,500, not including travel costs. Includes observation of an audit or creation of an Engagement Business Plan or Operating System by a senior ICEE consultant. Note that organizations with provisional ISO 10018 certifications can charge their clients for the services required to provide the audit. (Certification is good for five years).

Click here for information about ISO 10018 certification for organizations seeking to demonstrate their commitment to a strategic and systematic approach to engaging all stakeholders.

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